One GRMC strategic focus is to create a culture with major emphasis on constantly improving quality, safety, and service excellence in a measurable way, serving as model for hospitals nationwide.

GRMC’s board of directors and administration have set a priority to advance major quality and patient safety initiatives, including participation in or adherence to:

• GRMC Patient Satisfaction Report

• Patient Safety Tips

• Condition H

• Institute for Healthcare Improvement’s 5 Million Lives Campaign

• Hospital Quality Alliance

• National Patient Safety Goals based on Joint Commission of Accreditation

• Iowa Healthcare Collaborative

GRMC also will continue its commitment to Compassion in Action, a customer service program to create and embrace a service excellence journey to build patient loyalty, foster teamwork, and celebrate the joy of caring.